Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. These customers will feel anger whenever they see your brand represented and show that anger to the world. Training, online events and webinars. We understand how important those consistent online gatherings become.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Oracle

APRIL 3, 2018

Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. The brand offers integrated consumer experience in all sales channels: stores, website, and call center. It is one of the largest fashion ecommerce operations in the country.

Fashion 50

Fashion Retail 2005 2011 50

Comm100

FEBRUARY 1, 2023

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Gen Z have grown up with same-day deliveries for just about anything imaginable, meaning that service expectations are extremely high. There’s a lot more where this came from!

2009 86

2009 Communication 2002 Connections 86

delighted

APRIL 19, 2019

How satisfied were you with [your customer service agent]? Customer satisfaction surveys are an easy, straightforward way to gauge how you’re doing at any customer touchpoint. You can modify the CES question in various ways to apply the survey to interactions beyond customer service.

Measurement 59

Measurement Customer Experience NPS Touchpoint 59

delighted

APRIL 19, 2019

How satisfied were you with [your customer service agent]? Customer satisfaction surveys are an easy, straightforward way to gauge how you’re doing at any customer touchpoint. You can modify the CES question in various ways to apply the survey to interactions beyond customer service.

Measurement 40

Measurement Customer Experience NPS Touchpoint 40