Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Keep banking on metrics like the lukewarm customer satisfaction rating your customers provide when they are literally walking out the door. Customer experience is a new department , focus or strategy and leaders need a resource.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. How satisfied were you with [the product]?

Measurement 58

Measurement Customer Experience NPS Touchpoint 58

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. How satisfied were you with [the product]?

Measurement 40

Measurement Customer Experience NPS Touchpoint 40