InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
Experience Investigators by 360Connext
FEBRUARY 9, 2015
The right way to track customer metrics can vary from company to company. Ask customers to share their stories with your sales teams at their quarterly retreats. Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign.
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Optimove
AUGUST 15, 2023
A frictionless user experience. They’re great for tracking and analytics: QR codes can be easily tracked and monitored as you can measure metrics such as scan rates, geographic distribution, and user engagement and make data-driven decisions for future campaigns. The result?
BirdEye
JANUARY 5, 2023
Understanding which metrics to track and measure will help make more data-driven decisions. While it’s important for an online reputation manager to understand the technical aspects of the job, it becomes a must-have skill set when working for a multi-location organization. SEO Local Search Checklist – Download Now.
ChurnZero
SEPTEMBER 29, 2020
For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Customer Success Around the Web.
delighted
APRIL 19, 2019
Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. How satisfied were you with [the product]?
InMoment XI
APRIL 3, 2024
This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage. Let’s get into the details.
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