ShepHyken

MAY 15, 2019

The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. Second, their style was casual, which is in alignment with their brand. So turn that frown upside down, and turn bad news into a good customer experience! Follow on Twitter: @Hyken.

2012 114

2012 2019 Customer Service Training Information 114

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Click here to download the full ebook.

Social Media 48

Social Media Customer Service Marketing Hotels 48

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Service Untitled

NOVEMBER 28, 2012

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. They’ll say things like “Give great service.”

Customer Service 92

Customer Service Hotels Hospitality Leadership 92