Magellan Solutions

MAY 6, 2024

According to a study by the National Association of Professional Employer Organizations (NAPEO), companies that outsource their HR functions can see an average cost savings of 27.2% – a significant return on investment! Magellan Solutions - Call Center | BPO | KPO | Outsourcing

2011 97

2011 Telecommunications 2012 Return on Investment 97

Magellan Solutions

MARCH 21, 2024

In 2012, Knight Capital Group experienced a harsh wake-up call when a software glitch ran a torrent of inaccurate trading data into its systems. However, the real key is encouraging a culture where everyone, from the intern to the CEO, truly understands why data accuracy matters. The result?

Government 52

Government Financial Innovation 2012 52

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100.

ROI 45

ROI Social Media Airlines Customer Service 45