Remove 2012 Remove Call Center Remove Culture Remove Return on Investment
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Types of Outsourcing: Which Is Right for Your Business?

Magellan Solutions

According to a study by the National Association of Professional Employer Organizations (NAPEO), companies that outsource their HR functions can see an average cost savings of 27.2% – a significant return on investment! Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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Data Accuracy: What Is It, and Why Is It So Challenging?

Magellan Solutions

In 2012, Knight Capital Group experienced a harsh wake-up call when a software glitch ran a torrent of inaccurate trading data into its systems. However, the real key is encouraging a culture where everyone, from the intern to the CEO, truly understands why data accuracy matters. The result?

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ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

Customer care extends far beyond the traditional call center. The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100.

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