Customer Bliss

MARCH 21, 2017

At this point, she had been call center operations for a number of years, and having the opportunity to do a bit more — she was Senior VP of Operations and had greater say over strategy — was interesting for her. She had the unique opportunity to somewhat create her role when she arrived in 2012.

2012 120

2012 B2C Social Media Consulting 120

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Increasing Role of Technology in Customer Service. Artificial Intelligence.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Magellan Solutions

JULY 28, 2021

Multi-channel philosophies focus on optimizing by touchpoint rather than by journey. . Omnichannel retail creates a range of customer touchpoints. Many stores contact customers through social media, live chat, or text messaging, so employees need to be trained correctly when they are contacted through any channel.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

PeopleMetrics

JANUARY 28, 2021

I joined in 2012. You know, you joined PeopleMetrics in what, 2012 you said? Kirk: 2012, yeah. We're measuring after a touchpoint, hopefully a "moment of truth." Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant.

2001 62

2001 2012 Feedback Books 62