Customer Bliss

MARCH 21, 2017

At this point, she had been call center operations for a number of years, and having the opportunity to do a bit more — she was Senior VP of Operations and had greater say over strategy — was interesting for her. . She had the unique opportunity to somewhat create her role when she arrived in 2012.

2012 120

2012 B2C Social Media Consulting 120

PeopleMetrics

JANUARY 28, 2021

I joined in 2012. You know, you joined PeopleMetrics in what, 2012 you said? Kirk: 2012, yeah. We're measuring after a touchpoint, hopefully a "moment of truth." Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant.

2001 62

2001 2012 Feedback Books 62

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Retailing 2020:Winning in a Polarized World (2012). Roesler, Peter (2017).

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Magellan Solutions

JULY 28, 2021

Multi-channel philosophies focus on optimizing by touchpoint rather than by journey. . Omnichannel retail creates a range of customer touchpoints. From about 6 days in 2012 to just 4 days in 2018. Thanks to marketing efforts happening in silos, lacking a defined cross-channel message. Order Fulfillment.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52