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Align Customer Experience Priorities With Business Objectives – Devika Vittal, Director Of Customer Experience, UAE Exchange

Customer Guru

The primary differentiator of UAE Exchange is its customer-centric approach. Its customer-centricity reflects in its core values: integrity, commitment, empowerment, and care. As a professional, you have contributed across geographies in customer-centric roles.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Currently working at Qualtrics as a Sr.

2020 132
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In Mobility, Loyalty Strategy Will Decide Who Wins

Currency Alliance

Independent of market positioning, unique customer insight will become the primary competitive advantage. I’ve been working on mobility solutions since 2012, when I was Group Director of New Ventures and Innovation at eDreams ODIGEO. Competitors that don’t figure out these basics will simply disappear.

Loyalty 56
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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

“While a customer-centric culture is the new standard, according to Gallup…” 71% of B2B customers are not engaged across all industries and are at risk of being replaced; not because of products and services, but rather failing their customers. (The Tax in 2012 to provide tax filing services and.

2016 111