ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

2019 90

2019 Customer Service Social Media Poor Customer Service 90

Ecrion

MAY 17, 2019

Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2012, Forrester reported that only 67% of people 1 used online FAQ guides. At the same time, buyers feel emboldened in their quest to connect with your brand.

Customer Experience 64

Customer Experience E Commerce E-support Customer Journey Mapping 64

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

Customer Service 70

Customer Service 2015 2016 Contact Center 70

Kayako

OCTOBER 29, 2015

In his book, The World is Flat , Tom Friedman showed that the world in the early 2000s was becoming more connected than ever thanks to economic change. A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000.

2010 98

2010 2015 Poor Customer Service 2005 98