Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Comm100

NOVEMBER 8, 2017

Remember that you can engage with your customers and provide support on other social media channels such as Snapchat, YouTube, Tumblr, Pinterest, Pheed, and Medium. Example – Maybelline uses Snapchat to engage customers with make-up tutorials and answer product related questions through Direct Message.

Social Media 48

Social Media Customer Service Marketing Hotels 48

Talkdesk

SEPTEMBER 8, 2015

This week, as always, we’ve lassoed up some advice from around the web to help you improve your company’s customer service strategy. Want to be Customer-Centric? Engage Your Employees. Aimee Lucas of CMSWire wrote this week about how to promote engagement from employees. STATISTIC OF THE WEEK.

2012 45

2012 Call Center 2015 Customer Service Representative 45

Service Untitled

NOVEMBER 28, 2012

We live and die by that guest engagement number. We know that if that guest engagement number goes up, we know that our training programs have been successful. Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92