Comm100

NOVEMBER 8, 2017

A great way to show the world you value your customers is to WOW them with unexpected moments of “above and beyond”. This can catch people’s attention in a flood of content, boost your social media marketing efforts, and help you meet your customer service goals all at once. Create polls and pose interesting questions.

Social Media 47

Social Media Customer Service Marketing Hotels 47

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

MAY 19, 2017

When a customer writes a complaint online, review, tweet, post, etc., Your business is not where you are, it’s where your customers are… online. In a report by The Customer Experience Index in 2012 released by Forrester , 80% of businesses believe they are delivering superior customer service.

Blog 73

Blog Social Media 2012 Article 73

Talkdesk

SEPTEMBER 8, 2015

We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. This week, as always, we’ve lassoed up some advice from around the web to help you improve your company’s customer service strategy. Want to be Customer-Centric? Source: 2012 Global Customer Service Barometer.

2012 45

2012 Call Center 2015 Customer Service Representative 45

Service Untitled

NOVEMBER 28, 2012

Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy. Q: What other successful customer service strategies have companies adopted by studying Ritz-Carlton? A: It’s all about empowerment.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92