Your Customer Experience is Superficial unless you have the “Q”
CX University
OCTOBER 19, 2017
The open market impact was disastrous in brand value, perception, customer experience and trust. In fact, overall, companies are losing about $62 billion per year on poor services and customer experience — in 2013, that number was around $40 billion/year, so it’s growing rapidly. This would mean customers (i.e.
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