Your Customer Experience is Superficial unless you have the “Q”
CX University
OCTOBER 19, 2017
Barak Eilam , the Nice System CEO, is perfecting the customer experience. Paul Segre , the Genesys CEO, says you can’t have exceptional omnichannel products without a focus on innovation and quality. Lior Arussy says one must “ exceptionalize” your customer experience. Shep Hyken wants you to amaze customers.
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