article thumbnail

For the outsourcing newbie: How to outsource a customer service call center?

Magellan Solutions

How to outsource a customer service call center? It is important to list all of that so that the customer service call center you will contact will have a view on your business needs and now they can customize the services you could avail according to your needs and goals. How to determine if the call center is good?

article thumbnail

Healthcare Answering Service Is A Must

Magellan Solutions

Call Recording. This service records call and archive them. We are ISO 27001:2013 certified. Call us now today for a free 60-minute business consultation. Secure Messenger. This application is a HIPAA-compliant messenger service. In a secured manner. . This is for later review and future reference. .

article thumbnail

Performance Based Appointment Setting – Does It Work?

Magellan Solutions

On top of that, instead of pushing for immediate sales, the call center company changed the objective into information-based cold calling. . The call center provider studies which local area they strive more against local competitors. Then, the call center provider started profiling their potential B2B consumers.