8 CX Trends for 2015 (The Year of the Employee)
Experience Matters
JANUARY 6, 2015
Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. Given the value of customer insights, many firms will invest in major renovations to these efforts this year. Customer Journey Deliberations. 5) What will make the customer happy?
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