ProProfs Chat
JUNE 14, 2019
Building Brand Loyalty. Access to trends and insights on customer experience is important for your brand to learn about the areas where you can improve your services and products. . 75% of brands report that they are measuring customer engagement, but cannot define what it is. Great Customer Service Statistics.
Win the Customer
DECEMBER 15, 2015
At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Tomorrow’s how-to content will become increasingly virtual with brands developing agents to analyze and digest complex information.
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Tricia Morris
MAY 18, 2015
According to the survey, self-service channel usage has increased from 67% in 2012 to 76% in 2014, while phone usage remains the same at 73%. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.
Comm100
FEBRUARY 16, 2018
” Zuckerberg is forthcoming about the effect that this will have on businesses: “As we roll this out, you’ll see less public content like posts from businesses, brands, and media. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.”
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