NICE inContact
JULY 13, 2016
inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” We will discuss the customer experience equation and its importance in becoming a customer value leader, and explore: How to embrace and support consumer expectations for omnichannel interactions.
delighted
JANUARY 7, 2020
Considering that it costs up to 6 times more to attract a new customer than to retain an existing one, the immediate and long-term ROI of customer experience is encouraging many businesses to incorporate CX metrics and benchmarks into their definitions of brand health and success.
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Avaya
APRIL 3, 2017
In fact, in 2014, over 40 % of customers were already using up to seven different service channels including live chat, email, social media, SMS and traditional phone. These apps need to be easy for IT to create, deploy and manage, and they must be agile enough to serve multiple departments to improve ROI and TCO.
SurveySensum
JULY 14, 2020
Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. Need : Customer service software, sales tools, omnichannel software, live chat software. Zendesk divides its software into separately priced sub-products, meaning that to get its full omnichannel functionality, you have to pay more. Company Seeks Tool for Advanced Marketers.
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