2015 Culture Customer Centricity Lifetime Customer 
ijgolding
MAY 20, 2015
Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. Lets us fast forward to May 2015. I carried on as a happy Enterprise customer.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Wootric
MAY 12, 2020
This reduces churn and enhances lifetime customer value. Use NPS to create a customer-centric culture. Why are some companies so focused on making their customers happy while others treat customers like a nuisance? Customer-centricity doesn’t happen by accident.
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