2015 Customer Centricity Interaction Lifetime Customer 
CSM Magazine
AUGUST 10, 2017
However, as businesses struggle to keep on top of the growing mass of customer information stored in disparate siloes, it can result in customers living in a different universe to your brand. It’s not even based on the number of interactions you have with them. billion in 2015 —up 12 percent from the previous year.
ijgolding
MAY 20, 2015
Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. Lets us fast forward to May 2015. I carried on as a happy Enterprise customer.
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SurveySensum
JULY 14, 2020
James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Also, he is running the planning course of Emotive CX for Customer Interaction. .
Wootric
MAY 12, 2020
To envision how your program will mature, get the ebook CX FOR EVERY STAGE: How to Scale your Voice of Customer Program from Startup to Enterprise, . A study by the Harvard Business Review found these two incredible statistics: 23% of customers who had a positive service interaction told 10 or more people about it.
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