Remove 2015 Remove Customer Engagement Remove Customer Experience Professionals Remove Multi-Channel
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Key Insights from Next Generation Customer Experience: Day One

Experience Investigators by 360Connext

Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. Other topics that dominated included the challenges around multi-channel, “nomadic” customers and how difficult it is to understand them. But I’ll bet on better experiences for everyone.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link].

2020 132
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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Handpicked Related Content: Make Your Journey Maps Measurable with Customer Journey Analytics.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing.

2016 111