Remove 2016 Remove Blog Remove Customer Satisfaction Remove Poor Customer Service
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The Top Trends in Customer Service for 2016

Comm100

In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Self-Service Tools – Good for Everyone. billion PC users.)

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16 Statistics Shaping the Future of Customer Service

Tricia Morris

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

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A Guide to Perfect Customer Service, or How to Reach a Customer Service Nirvana

Provide Support

At the same time a lot of dysfunctional activities are still happening in customer service, which is proved by the fact that 68% of consumers have stopped doing business with a brand due to a poor customer service experience. It is predicted that by 2016, mobile search will generate 27.8

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Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Retently

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

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60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service

Tricia Morris

In Microsoft’s 2016 State of Global Customer Service Report , 44% of the 5,000 respondents across Brazil, Germany, Japan, the UK and the United States said they feel it takes them, the customer, more effort to resolve their customer service issue than it does a brand. Customer expectations continue to mount.

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13 Shocking Customer Service Statistics

Tricia Morris

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy.

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Buy or Bye? Why Customer Service is Increasingly Key to Retail Success

Tricia Morris

. • 97% say customer service is important to their choice of or loyalty to a brand. • and 62% have stopped doing business with a brand this year due to a single poor customer service experience. Where do customers think retailers are right now with their omnichannel goals? Are We There Yet?

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