Magellan Solutions

MAY 10, 2020

Having a live chat option on your website gives you a competitive advantage. Customers demand immediate assistance at all times. Aside from generating sales leads, live chat support is also an intuitive and proactive way to show customers that your business is accessible 24 hours. How Much Does Live Chat Outsourcing Cost?

E-support 52

E-support Competitive Advantage Call Center Retail 52

Kustomer

AUGUST 11, 2022

They have access to customer reviews via social media, use self-service resources to educate themselves on products and services, and are well-versed on the web to find the information they need. Customer Loyalty and Retention. Competitive Advantage. Friendly and Helpful Customer Service Staff Members.

Customer Service 98

Customer Service Social Media Loyalty Competitive Advantage 98

TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Kustomer

MAY 18, 2020

They have access to continual customer reviews via social media, use self-service resources to educate themselves on products and services, and are well-versed in the digital space to find the information they need. Customer Loyalty and Retention. Competitive Advantage.

Customer Service 52

Customer Service E-support Social Media Loyalty 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. and Crowdvocate.com.

2020 132

2020 Customer Experience Magazine Consulting 132