Omni Channel vs Multi Channel: What’s the Difference and Who Does it Best?
Bold360
JULY 13, 2017
Multichannel and omnichannel might be this decade’s buzzwords, but that doesn’t mean they aren’t also essential to success for both your business and customers. How can Omnichannel Customer Service take this Further? McDonalds also know how to take their CX to the next level with omnichannel strategy.
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