article thumbnail

The Rise of the Customer Insight Business

CSM Magazine

The group has a 7,500-strong customer insight community called ’The Inside Panel’, which helps generate a better understanding of consumers, creating more appealing advertising and content. To keep up with rising consumer and market expectations, an ever increasing number of companies are now prioritizing becoming customer-led.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Sarah Sargent is a highly accomplished & inspiring Customer Service & Customer Experience Director at Radian Group where she is reinvigorating CX in social housing. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link].

2020 132
article thumbnail

Top 50 Customer Success Influencers 2021

SmartKarrot

His commitment towards the Customer Success community brings him to the frontline of influencers who are most-valued for their exceptional pieces of advice and knowledge. Exceptionally reputed Customer Success Leader and Consultant, Emilia is the Founder and CEO at GrowthMolecules. Emilia D’Anzica. Curtis Bingham. Donna Weber.