Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ChurnZero

SEPTEMBER 21, 2018

We will also give you actionable tips to help you combat each churn monster, and insight into how ChurnZero can help. 5 Strategies to Boost Customer Success ROI – Use these five foundational methods to improve your CS operations, and spend your funds and team members’ time most efficiently. Customer Success Around the Web.

Rewards Programs 45

Rewards Programs NPS 2018 Document 45

SurveySparrow

JANUARY 15, 2021

If you want to get better ROI, work engagement, and high employee retention, it’s crucial to provide constructive feedback. It will give them proper insights into their strengths and better understand weaknesses. Also, the feedback software will give you rich insights and review reports. Don’t Google this fact.

Net Promoter Score 52

Net Promoter Score Feedback NPS Measurement 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. The most important priorities are: Align with corporate goals: update loyalty program design to support current business objectives. Customer data: maximize ROI. Maximize ROI from Customer Data.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Constraining collaboration only constrains your ability to engage and capture insightful data. Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. All that said, the program isn’t perfect.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52