01 09 impact-of-customer-experience-design-on-your-business 2021 Related Topics 
CSM Practice
DECEMBER 29, 2020
Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. 01:16 – Irit explains how the COVID-19 pandemic has affected industries differently. Diane Hansen: (00:28) This is business therapy.
Qualtrics
JUNE 30, 2020
We felt very strongly about that — the world is changing around us rapidly, but our customers still wanted to connect. Because it was a fully digital experience, we had all the Adobe Analytics data on what people actually were doing and that revealed some very particular trends. “We So we thought, well, we've got to do something.
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