Customer Service is a Gold Mine for Employee Experience Ideas
Russel Lolacher
JUNE 15, 2021
When coming across social media posts from some of my favourite thought leaders in the customer experience space, I replaced the word “customer” with “employee” and tweaked it to be internally focused, rather than externally. — Shep Hyken (@Hyken) May 16, 2021. That says a lot. Try it and see. #cx
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