ViiBE Blog
AUGUST 17, 2021
What is the purpose of customer experience management? Customer experience. August 17, 2021. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.
PeopleMetrics
OCTOBER 25, 2017
Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 USD 13.18
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Experience Investigators by 360Connext
OCTOBER 9, 2019
Focusing on the Customer Experience Management platform, not how it’s used. Another way we don’t really talk about CX is when we talk all about the Customer Experience Management (CEM) platform. Saying things like “2020 is the Year of the Customer!”
Lumoa
APRIL 7, 2022
For example, the average NPS score in 2021 for the retail sector is 32.9, Combining the benefits of AI and human intelligence to find the most important and relevant information from customer feedback, Lumoa users can quickly act on these valuable insights and improve their NPS and customer satisfaction levels.
SmartKarrot
NOVEMBER 20, 2020
As 2021 is knocking on your door, you must brace yourself up for the emerging trends. Here are enlisted top 10 customer relationship management trends to watch out for 2021. Chatbots automated by AI can ascertain and forecast what additional details a customer might need. trillion by the end of the year 2021.
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