2021 Customer Base Customer Success Roadmap 
Gainsight
APRIL 8, 2021
Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. If you are new to Customer Success, first up, we have ‘ Simplifying Customer Success.’ Let’s dig into the sessions!
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
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ChurnZero
JANUARY 8, 2021
Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
Gainsight
FEBRUARY 4, 2021
David Kellogg, the prolific and profound SaaS CEO who writes Kellblog, recently shared a set of 2021 predictions, which included this gem : Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. Customer Success 2.0 = Net Dollar Retention.
Totango
SEPTEMBER 17, 2021
It also gives you an opportunity to deliver them a data-driven, customized experience and demonstrate how your product meets their individual needs. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Promotes Customer Loyalty.
CustomerSuccessBox
AUGUST 27, 2021
Many startups in their early stages believe that customer success isn’t for them. This means you can be a startup with a seemingly scalable business model and still never become a scaleup for lack of (customer) growth. Thus, to scale up your startup you need to ensure customer success in relation to your business.
ViiBE Blog
AUGUST 18, 2021
Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. According to KPMG, 86% of loyal customers will recommend a brand to their social circle. Since repeat business brings in more revenue over time than single-visit customers, it’s crucial to retain a regular customer base.
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