2021 Customer Journey Mapping Customer Success Touchpoint 
CustomerSuccessBox
SEPTEMBER 7, 2021
And in all these -the common thread- Customer Success. Customer Success as a stream has played an important role. So, without further ado, let’s see the Customer Success Trends as predicted by the CS experts. 1 Renewed focus on new customer onboarding. via GIPHY. #1 5 Flexibility.
ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
OCTOBER 20, 2021
Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. How to Optimize Your Customer Journeys. Applying Automation Tools.
Experience Investigators by 360Connext
DECEMBER 14, 2021
2021 was another strange, unpredictable, not-quite-back-to-normal trip. When it came to customer experience, leaders dealt with all sorts of changes and challenges. Customers were able to pick out their produce again at the grocery store. It also means considering how to inform customers about new rules or options.
Totango
OCTOBER 20, 2021
Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. How to Optimize Your Customer Journeys. Applying Automation Tools.
Totango
OCTOBER 20, 2021
Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. How to Optimize Your Customer Journeys. Applying Automation Tools.
ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals.
Expert insights. Personalized for you.
96 
Let's personalize your content