TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. In 2021, remote support has become a standard in customer service and is here to stay. These advanced use cases facilitate a convenient and pleasant user experience.

Customer Service 109

Customer Service Demo Engagement Customers 109

Kustomer

AUGUST 12, 2022

The urgent shift revealed which brands made long-term investments in digital customer experience (CX) and those still struggling to keep up. In December 2021, Simplr hired a third-party mystery shop firm to anonymously evaluate the online and in-app customer experiences of 119 quick service and fast-casual restaurants.

Customer Experience 98

Customer Experience Loyalty Customer Journey Touchpoint 98

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. Online and offline experiences are fluid and connected.

Financial 98

Financial 2022 Leadership Apparel 98

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.

Financial 52

Financial 2022 Leadership Apparel 52

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

Retail 139

Retail Contact Center 2021 Customers 139