Kustomer
NOVEMBER 4, 2020
Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. Remember, you heard it here first.
Kustomer
NOVEMBER 4, 2020
Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. Remember, you heard it here first.
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Beyond Philosophy
JULY 7, 2022
For example, one of the primary differences between a brick-and-mortar place and an online exchange is the presence of people. But, then, you apply that to both experiences. So, in the online experience, how do you make up for the lack of a human representative? May 23rd, 2021.”
TechSee
MARCH 10, 2021
With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. In 2021, remote support has become a standard in customer service and is here to stay. Remote assistance is here to stay.
West Monroe
MAY 24, 2022
Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.
Kustomer
AUGUST 12, 2022
The urgent shift revealed which brands made long-term investments in digital customer experience (CX) and those still struggling to keep up. In December 2021, Simplr hired a third-party mystery shop firm to anonymously evaluate the online and in-app customer experiences of 119 quick service and fast-casual restaurants.
Uniphore
DECEMBER 7, 2021
According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. noted higher online sales ?that
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