Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. It’s no secret that AI is transforming the way businesses interact with their customers. Collect customer data and analyze it to gain insight into customer behavior.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. It’s no secret that AI is transforming the way businesses interact with their customers. Collect customer data and analyze it to gain insight into customer behavior.

2021 52

2021 Customer Experience E-support Omnichannel 52

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Remote visual engagement platforms can help companies achieve this goal at every point of the customer journey. Remote assistance is here to stay.

Customer Service 109

Customer Service Demo Engagement Customers 109

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. Customer Engagement. But nothing stays gold forever.

Financial 98

Financial 2022 Leadership Apparel 98

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.

Financial 52

Financial 2022 Leadership Apparel 52