Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Increase customer engagement and conversions.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Increase customer engagement and conversions.

2021 52

2021 Customer Experience E-support Omnichannel 52

SurveySparrow

SEPTEMBER 20, 2021

Online experience activation. Customer engagement. Online store workflows. The post Experience Management Software: 10 Great Tools to Check Out in 2021 appeared first on SurveySparrow. Digital asset management. Content optimization and syndication. Product content creation. Publication.

2021 52

2021 Management Multi-Channel Omnichannel 52

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Remote visual engagement platforms can help companies achieve this goal at every point of the customer journey. Remote assistance is here to stay.

Customer Service 109

Customer Service Demo Engagement Customers 109

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Customer Engagement. Customer data and feedback drives product development and enhancement on an ongoing basis. Peloton started out as a customer-obsessed business, but lost focus. But nothing stays gold forever.

Financial 98

Financial 2022 Leadership Apparel 98

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Customer Engagement Customer data and feedback drives product development and enhancement on an ongoing basis. Peloton’s progress Peloton started out as a customer-obsessed business, but lost focus.

Financial 52

Financial 2022 Leadership Apparel 52