Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. It’s no secret that AI is transforming the way businesses interact with their customers. AI re-imagines customer experiences and end-to-end customer journeys.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. It’s no secret that AI is transforming the way businesses interact with their customers. AI re-imagines customer experiences and end-to-end customer journeys.

2021 52

2021 Customer Experience E-support Omnichannel 52

Kustomer

AUGUST 12, 2022

And with the surge in to-go and delivery orders via digital platforms, restaurant brands were forced to transform to meet the demand and keep their customers happy. The urgent shift revealed which brands made long-term investments in digital customer experience (CX) and those still struggling to keep up.

Customer Experience 98

Customer Experience Loyalty Customer Journey Touchpoint 98

Beyond Philosophy

JULY 7, 2022

For example, one of the primary differences between a brick-and-mortar place and an online exchange is the presence of people. But, then, you apply that to both experiences. So, in the online experience, how do you make up for the lack of a human representative? Customers are almost split on this issue, too.

Retail 160

Retail Online Experience Interaction Technology 160

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Remote visual engagement platforms can help companies achieve this goal at every point of the customer journey. Helping customers from afar is nothing new.

Customer Service 109

Customer Service Demo Engagement Customers 109

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.

Financial 98

Financial 2022 Leadership Apparel 98

West Monroe

AUGUST 15, 2022

Middle-market banks have historically employed a fragmented digital strategy to improve back-office efficiency, focusing on sales enablement and client servicing. This was coupled with a variety of offerings that still relied on in-person interaction to achieve optimal experiences for customers.

Banking 52

Banking Marketing Customer Experience Financial 52