BlueOcean

MAY 13, 2021

Where Does Customer Care Sit in All of This? Despite the introduction of these three new motivators of brand loyalty after COVID-19 reshaped the market, customer experience still reigns supreme. Brand loyalty depends heavily upon customer experience, regardless of the impact of the pandemic.

Loyalty 156

Loyalty Brands Average Handle Time 2020 156

Playvox

JUNE 22, 2023

In uncertain economic times, they become even more critical to help navigate business health and growth. Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Think Customers

JANUARY 18, 2022

Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately. Nothing is more frustrating for a customer, for example, than feeling trapped by an IVR or chatbot and unable to speak with a live customer care associate.

Contact Center 52

Contact Center Average Handle Time Customer Satisfaction 2022 52

Team HGS

AUGUST 22, 2017

Artificial intelligence (AI) has been an area of increasing investment, with the AI market poised to grow to $40 billion by 2022, according to Market Research Store. Then we get to how a bot can help address a particular question, inquiry, suggestion, or customer complaint. You can authenticate customers, too. LEAVE A COMMENT.

Webinar 52

Webinar Customer Service Chief Customer Officer Average Handle Time 52