Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4 trillion by 2025.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

SurveySparrow

MAY 23, 2021

As a result, physical shopping has come to a halt, and customers have shifted to e-commerce platform to satiate their needs. Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers. a) AR self-service support.

E Commerce 59

E Commerce Customer Experience E-support Apparel 59

TechSee

SEPTEMBER 26, 2018

Conversational AI platforms, known as chatbots, automate and scale one-on-one conversations – with massive use cases that extend well beyond the finance industry, into the sales, marketing and customer support domains. The e-commerce industry, and the fashion industry in particular, has been among the early adopters of visual chatbots.

E Commerce 107

E Commerce 2025 E-support Fashion 107

SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like having your own fashion-savvy sidekick right in the dressing room! The retail world is changing at warp speed, and so are customers’ needs and expectations.

Retail 52

Retail 2023 Customer Experience E Commerce 52

CustomerSuccessBox

FEBRUARY 28, 2022

What’s unique about their proposition is, “How much customers consume and they only pay for it”. Bonus Read: 2022 will all be about these Customer Success KPIs. E-commerce components scale it over website revenue. Best practices: Consumption vs subscription. And Zoom is an example of that. Seasonality to scale.

E Commerce 52

E Commerce E-support Customer Retention Sales 52

Playvox

MAY 25, 2023

Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. According to 2022 research by ICMI , almost half of contact centers (47%) are still manually creating forecasting models. Complaints 2.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

SurveySensum

JULY 20, 2023

Customers were switching to other fashion brands due to limited stock availability. Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. They implemented surveys through SurveySensum, gathering valuable feedback on transactions and delivery.

Retail 52

Retail Feedback 2023 Social Media 52