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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

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Show report: CX and EX inextricably linked, with empathy as the glue

Think Customers

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Improving the employee experience in this way ultimately enhances the customer experience as well.

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9 Tips for Graduates Seeking a Career in CX

Oracle

In the spirit of graduation season, we asked CX professionals for their best tips and advice for those seeking a career in CX. According to The Future of Jobs report by the World Economic Forum , analytical thinking and innovation are two of the main skills that will be in demand by 2022. Demonstrate ambition and dream big.

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