Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. Aspire Leaderboard: Create a Custom Vendor List Aligned with Your Criteria. If you’re having trouble keeping your communications straight, you may want to consider looking at a Journey Mapping Platform. Marissa Feigen.

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Quadient

SEPTEMBER 16, 2022

When the Journey is the Destination, Quadient is a Leader. Fri, 09/16/2022 - 19:19. This one: Customer Journey Mapping: A brand's GPS to loyalty and advocacy was written back in 2016 by Laurent Ghio, Quadient’s first Certified Customer Experience Professional. Customer Journey Mapping.

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Quadient

MAY 12, 2022

Cheers to customer success! Thu, 05/12/2022 - 15:29. Customer reviews are among Quadient’s favorite sources of feedback because they bring our products and services to life. TrustRadius has recognized Quadient Inspire with 2022 Top Rated Awards in the following categories: Customer Communication Management .

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Quadient

JULY 25, 2022

Choosing your Customer Journey Software: our best tips. Mon, 07/25/2022 - 20:30. It’s critical that the entire organization works together to create the customer experience that your customers want and expect. But how do you shift the focus of the entire company to put the customer front and center?

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Horizon CX

JUNE 10, 2022

The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.

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Quadient

JULY 21, 2022

Software voor Customer Experience Management. Thu, 07/21/2022 - 15:08. Salesforce, een leider in de markt voor Customer Relationship Management (CRM)-software, definieert CRM als "technologie voor het beheer van alle relaties en interacties van uw bedrijf met klanten en potentiële klanten". j.shah-thiel.

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Gainsight

OCTOBER 7, 2022

That’s because when companies are looking to optimize the customer journey for conversion, renewal, and expansion, they achieve the best results when Customer Success and Product Development are working together. But Product typically has the hard data, derived from tracking customer actions in-product. .

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