Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Where are existing tools letting your customer service agents down?

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

SurveySensum

MARCH 9, 2022

Create an omnichannel feedback collection. Set up or update the internal processes to address customer complaints across the customer journey. Now, how to turn detractors into promoters in 2022? Changing a detractor into a promoter takes more than one phone call and requires a journey of interactions.

Net Promoter Score 52

Net Promoter Score 2022 NPS Social Media 52

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

2024 52

2024 Voice of Customer Touchpoint Social Media 52