Happy or Not

JANUARY 20, 2022

Additionally, being true to the brand promise given to customers is critical – 42% of customers say they will buy less, or stop buying from a brand, if the experience is worse than promised.” This is why businesses in retail, services, or healthcare seek to increase their understanding of their customer satisfaction.

2022 69

2022 Healthcare 2021 Feedback 69

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. 15 Best NPS Tools of 2022. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2022. GetFeedback.

NPS 52

NPS 2022 Net Promoter Score E-support 52

ShepHyken

NOVEMBER 15, 2023

Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.

Social Media 58

Social Media 2022 Feedback Touchpoint 58

Playvox

SEPTEMBER 30, 2022

“One of the biggest challenges I had in the very beginning was making sure the entire company realized that, yes, support costs money, but is also the key to keeping customers,” Antunovic said. Your team can make the difference between a happy customer and an unhappy one — even if the customer has an issue with the product itself.

Contact Center 67

Contact Center Article Customers Presentation 67

Lumoa

APRIL 28, 2024

Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83