2023 Customer Insights Customer Relationship Management Insights 
BirdEye
MARCH 24, 2023
Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. Answering their questions earns their trust, introduces them to your brand, and leads to more market insight for you. While both have different goals, they are often closely aligned.
SurveySensum
OCTOBER 4, 2023
What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. How to Choose the Right Automotive Customer Feedback Tool?
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Lumoa
FEBRUARY 14, 2024
Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base. What value are they delivering to their customers that your company is not?
Kustomer
JUNE 1, 2023
Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. That’s where a modern customer relationship management (CRM) system like Kustomer comes into play. So how do you get this data and where do you keep it?
Forrester's Customer Insights
JUNE 14, 2023
Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech. Industry CRM is a clear choice in economic downturns for companies that are looking to get sustainable value from their tech investments.
ShepHyken
OCTOBER 6, 2023
Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.
BirdEye
JANUARY 16, 2024
Chaos would ensue, with dissatisfied customers and a disorganized staff. Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools.
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