Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. More Businesses Will Switch to an Omnichannel Approach. Data, Data, and More Data.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. More Businesses Will Switch to an Omnichannel Approach. Data, Data, and More Data.

2021 52

2021 Customer Experience E-support Omnichannel 52

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. The post Recreating Dealer Magic in an Omnichannel World appeared first on Thunderhead.

Omnichannel 40

Omnichannel Automotive 2018 2025 40