Kustomer
NOVEMBER 4, 2020
Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. At least, we hope it won’t. Data, Data, and More Data.
Kustomer
NOVEMBER 4, 2020
Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. At least, we hope it won’t. Data, Data, and More Data.
Thunderhead
OCTOBER 19, 2018
One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. The post Recreating Dealer Magic in an Omnichannel World appeared first on Thunderhead.
Expert insights. Personalized for you.
140 
Let's personalize your content