Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. More Businesses Will Switch to an Omnichannel Approach. billion in 2019 to $9.4

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. More Businesses Will Switch to an Omnichannel Approach. billion in 2019 to $9.4

2021 52

2021 Customer Experience E-support Omnichannel 52

Thunderhead

OCTOBER 19, 2018

Motivated in part by ‘desktop to drive’ broker sites such as Carwow, Drivethedeal and Carfile, OEMs have been scrambling to own take back ownership of the entire buying journey, offering end-to-end digital experiences. We need to recreate the intimacy, relevance and flexibility at which dealers are so adept – in an omnichannel environment.

Omnichannel 40

Omnichannel Automotive 2018 2025 40