Top 5 Customer Experience Predictions For 2021
Kustomer
NOVEMBER 4, 2020
Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. More Businesses Will Switch to an Omnichannel Approach. At least, we hope it won’t.
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