Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. E-commerce sales are now projected to reach $7.4

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. They’ll expect a seamless and integrated experience, no matter the platform.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. They’ll expect a seamless and integrated experience, no matter the platform.

2021 52

2021 Customer Experience E-support Omnichannel 52

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omnichannel 40

Omnichannel Automotive 2018 2025 40