2025 Competitive Advantage Connections Innovation 
Talkdesk
JANUARY 2, 2020
As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. We believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality sets us apart within the CCaaS industry.” Intelligent self-service.
TechSee
NOVEMBER 6, 2018
The original concept of remote assistance is based on a technician’s ability to use a remote connection to temporarily view or control a computer or a mobile device over a network or the Internet in order to help solve software issues. Here’s how Tier-1 telecom Vodafone is harnessing AR remote assistance to better support their customers.
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Clarivate
DECEMBER 7, 2023
Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. Integrated access to Derwent World Patents Index (DWPI) accelerates review of patent documents with abstracts that clearly state an invention’s novelty, use and advantage.
Alliance by IFS
OCTOBER 30, 2019
By 2025, the global number of IoT connected devices is expected to grow to 22 billion. The turnkey solution from Astea and Software AG empowers service organizations to offer the type of proactive, outcome-based service delivery that can help build a competitive advantage. Service to Match Expectations.
West Monroe
JANUARY 25, 2022
From basic customer service to advanced conversations about wealth management or business banking, customers need face-to-face connection with your professionals. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change.
TechSee
JANUARY 24, 2019
Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.
West Monroe
NOVEMBER 13, 2022
Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. That’s where revenue growth management (RGM) comes in. Why aren’t manufacturers further along?
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