2025 Connections Interaction Virtual Agent 
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Intelligent Virtual Agent.
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis.
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Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Removing silos enables connected experiences in which customers are recognized in every channel and don’t encounter friction as they move across them. Gen Z is defined by technology and values.
CSM Magazine
FEBRUARY 4, 2022
According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. Machine learning (ML) describes how a system, like a chatbot, retains information from inputs and interactions.
Avaya
JUNE 24, 2019
Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. We extended collaboration with Avaya A.I.
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