SurveySensum

SEPTEMBER 12, 2023

In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? Now, you might be wondering – Is this really crucial?

User Experience 52

User Experience Feedback Touchpoint Insights 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Since customers are paying for extended periods, you get many opportunities to engage them and build stronger connections. Focus on user experience Signing up for a subscription service package should be easy, affordable, and convenient.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

VDS

OCTOBER 2, 2023

Experience with integrating various contact center tools and platforms, such as CRM systems, workforce management software, and analytics tools, shows that your partner understands how to create a seamless customer experience across different touchpoints.

Contact Center 52

Contact Center Customer Journey Technology Interaction 52